In accordance with the distance selling regulations and the Consumer Contracts Regulations 2014, we are unable to accept returns for perishable and/or personalised products. This is clearly stated in the Terms and Conditions.
PROBLEMS WITH YOUR ORDER
It is very rare that our sweet treats become damaged on their way to you. Should this unfortunately occur then please get in touch and we can help put this right for you. You can contact us HERE
GENERAL TERMS OF BUSINESS
All goods include VAT at the current rate where applicable.
All goods will be dispatched as soon as possible using a third party courier service and take one to five working days to arrive. While we do everything possible to minimize the chances of it occurring, The Bald Kitchen accepts no responsibility for damages to the sweet treats during transit.
Delivery dates are not guaranteed which is why we recommend ordering well in advance of the date the sweet treats are required. The Bald Kitchen accepts no responsibility for the inability of the third party courier service being unable to deliver on the date requested by the customer.
We at The Bald Kitchen are taking all precautions with regards to the safe handling and delivery of our sweet treats throughout the UK.
Our staff have been trained and constantly updated as how to safely handle and process food and food products.
Below are the best practices that we are adhering to:
- Hand washing after entering the facility.
- Removal of own top clothes, and wearing of clean chef's coat.
- Wearing of hairnets.
- Wearing gloves when processing and handling any food products.
- Hand washing consistently throughout the day.
- Avoiding close contact with other staff as well as couriers.
- Training staff of new practices and updates from the Government Food Standards Agency.
If you have any questions or concerns about our safety precautions when processing our sweet treats and how they will be delivered to you, please do not hesitate to contact us.
Be safe and we greatly appreciate your custom. - The Bald Kitchen